.live-chat-wrapper{display:flex;flex-direction:column;gap:.75rem;height:100%;min-height:0}.live-chat-header{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:.5rem;flex-shrink:0}.live-chat-header__title{font-size:1.25rem;font-weight:700;color:var(--text-primary);margin:0;letter-spacing:-.01em}.live-chat-header__subtitle{color:var(--text-secondary);font-size:.8125rem;margin:.15rem 0 0}.live-chat-stream-badge{display:inline-flex;align-items:center;gap:.4rem;padding:.25rem .65rem;border-radius:var(--radius-full);background:var(--stage-closed-bg);border:1px solid var(--stage-closed);font-size:.72rem;font-weight:600;color:var(--stage-closed)}.live-chat-grid{display:grid;grid-template-columns:320px 1fr;gap:.75rem;flex:1;min-height:0;overflow:hidden}.chat-list-pane{background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);display:flex;flex-direction:column;overflow:hidden;box-shadow:var(--shadow-sm)}.chat-list-pane__header{padding:.85rem 1rem;border-bottom:1px solid var(--border-subtle);background:var(--bg-surface);display:flex;flex-direction:column;gap:.6rem}.chat-list-pane__title-row{display:flex;justify-content:space-between;align-items:center}.chat-list-pane__title{font-size:.82rem;font-weight:700;color:var(--text-primary);text-transform:uppercase;letter-spacing:.05em}.chat-list-search{position:relative;width:100%}.chat-list-search input{width:100%;padding:.55rem .75rem .55rem 2.2rem;border-radius:var(--radius-sm);background:var(--bg-card-hover);border:1px solid var(--border-subtle);color:var(--text-primary);font-size:.82rem;outline:none;transition:border-color .15s ease}.chat-list-search input:focus{border-color:var(--accent)}.chat-list-search__icon{position:absolute;left:.75rem;top:50%;transform:translateY(-50%);color:var(--text-muted);pointer-events:none}.chat-items-scroll{flex:1;overflow-y:auto;padding:.5rem;display:flex;flex-direction:column;gap:.35rem}.chat-card{padding:.75rem .85rem;border-radius:var(--radius-sm);cursor:pointer;background:var(--bg-surface);border:1px solid transparent;transition:all .15s ease;display:flex;gap:.75rem;align-items:flex-start}.chat-card:hover{background:var(--bg-card-hover)}.chat-card--active{background:var(--accent-subtle)!important;border-color:var(--accent)!important}.chat-card__avatar{width:38px;height:38px;border-radius:50%;background:var(--bg-card-hover);border:1px solid var(--border-subtle);color:var(--accent);font-weight:700;font-size:.85rem;display:flex;align-items:center;justify-content:center;flex-shrink:0}.chat-card--active .chat-card__avatar{background:var(--accent);color:var(--text-on-accent);border-color:var(--accent)}.chat-card__content{flex:1;min-width:0}.chat-card__top{display:flex;justify-content:space-between;align-items:baseline;gap:.5rem;margin-bottom:.15rem}.chat-card__name{font-weight:600;color:var(--text-primary);font-size:.86rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-card__time{font-size:.7rem;color:var(--text-muted);white-space:nowrap;flex-shrink:0}.chat-card__phone{font-family:var(--font-mono);font-size:.74rem;color:var(--text-secondary);margin-bottom:.2rem}.chat-card__snippet{font-size:.76rem;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:0}.chat-card__bottom{display:flex;justify-content:space-between;align-items:center;margin-top:.35rem;gap:.5rem}.chat-card__city{font-size:.7rem;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-room-pane{background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);display:flex;flex-direction:column;overflow:hidden;box-shadow:var(--shadow-sm)}.chat-room-header{padding:.9rem 1.25rem;border-bottom:1px solid var(--border-subtle);background:var(--bg-surface);display:flex;justify-content:space-between;align-items:center;gap:1rem;flex-wrap:wrap}.chat-room-header__profile{display:flex;align-items:center;gap:.85rem;min-width:0}.chat-room-header__avatar{width:44px;height:44px;border-radius:50%;background:var(--accent-subtle);border:1px solid var(--accent);color:var(--accent);font-weight:700;font-size:1rem;display:flex;align-items:center;justify-content:center;flex-shrink:0}.chat-room-header__info{display:flex;flex-direction:column;gap:.2rem;min-width:0}.chat-room-header__name-row{display:flex;align-items:center;gap:.6rem;flex-wrap:wrap}.chat-room-header__name{font-size:1.05rem;font-weight:700;color:var(--text-primary);margin:0;white-space:nowrap}.chat-room-header__meta-row{display:flex;align-items:center;gap:.75rem;flex-wrap:wrap;font-size:.76rem;color:var(--text-secondary)}.chat-room-header__meta-pill{display:inline-flex;align-items:center;gap:.3rem;padding:.15rem .45rem;border-radius:var(--radius-sm);background:var(--bg-card-hover);border:1px solid var(--border-subtle);color:var(--text-secondary)}.chat-transcript-area{flex:1;overflow-y:auto;padding:1.25rem 1.5rem;display:flex;flex-direction:column;gap:1rem;background:var(--bg-base)}.chat-date-separator{display:flex;justify-content:center;margin:.5rem 0}.chat-date-separator__pill{font-size:.7rem;font-weight:600;color:var(--text-muted);background:var(--bg-surface);border:1px solid var(--border-subtle);padding:.2rem .6rem;border-radius:var(--radius-full)}.chat-bubble-container{display:flex;flex-direction:column;width:100%}.chat-bubble-container--bot{align-items:flex-start}.chat-bubble-container--user{align-items:flex-end}.chat-bubble__sender-line{display:flex;align-items:center;gap:.4rem;font-size:.72rem;color:var(--text-muted);margin-bottom:.25rem;padding:0 .25rem}.chat-bubble{max-width:75%;padding:.85rem 1.15rem;font-size:.88rem;line-height:1.6;white-space:pre-wrap;box-shadow:var(--shadow-sm);word-break:break-word}.chat-bubble--bot{border-radius:4px 16px 16px;background:var(--bg-surface);border:1px solid var(--border-subtle);color:var(--text-primary)}.chat-bubble--user{border-radius:16px 4px 16px 16px;background:#e8f7f0;border:1px solid #B8E6D2;color:#064e3b}[data-theme=dark] .chat-bubble--user{background:#0e3d30;border:1px solid #1A5C4A;color:#ecfdf5}.chat-children-banner{padding:.85rem 1.25rem;border-top:1px solid var(--border-subtle);background:var(--bg-surface);display:flex;justify-content:space-between;align-items:center;gap:1rem;flex-wrap:wrap}.chat-children-banner__title{font-size:.74rem;font-weight:700;color:var(--accent);text-transform:uppercase;letter-spacing:.05em;margin-bottom:.3rem;display:flex;align-items:center;gap:.4rem}.chat-children-banner__tags{display:flex;gap:.4rem;flex-wrap:wrap}.chat-empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;color:var(--text-muted);gap:.75rem;padding:2rem;text-align:center}.login-page{min-height:100vh;width:100%;display:flex;align-items:center;justify-content:center;padding:2rem 1.25rem;background-color:var(--bg-primary);font-family:var(--font-body);position:relative;transition:background-color .2s ease}.login-theme-toggle{position:absolute;top:1.5rem;right:1.5rem;background:var(--bg-card);border:1px solid var(--border-subtle);color:var(--text-secondary);border-radius:8px;padding:.5rem;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s ease;box-shadow:var(--shadow-sm)}.login-theme-toggle:hover{background:var(--bg-card-hover);color:var(--text-primary);border-color:var(--border-strong)}.login-card{width:100%;max-width:420px;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:14px;padding:2.5rem 2rem;box-shadow:var(--shadow-lg);position:relative;transition:background-color .2s ease,border-color .2s ease,box-shadow .2s ease}.login-brand-header{text-align:center;margin-bottom:2rem}.login-brand-logo{width:48px;height:48px;border-radius:12px;background:var(--accent-emerald);display:inline-flex;align-items:center;justify-content:center;font-family:var(--font-heading);font-weight:800;font-size:1.35rem;color:#fff;margin-bottom:1rem;box-shadow:var(--shadow-sm)}.login-title{font-size:1.3rem;font-weight:800;color:var(--text-primary);font-family:var(--font-heading);margin-bottom:.35rem}.login-subtitle{font-size:.825rem;color:var(--text-secondary);line-height:1.45;margin:0}.login-error-banner{margin-bottom:1.25rem;padding:.75rem .9rem;border-radius:8px;background:var(--accent-rose-subtle);border:1px solid var(--accent-rose);display:flex;align-items:flex-start;gap:.65rem}.login-error-icon{width:16px;height:16px;color:var(--accent-rose);flex-shrink:0;margin-top:2px}.login-error-text{font-size:.8rem;color:var(--accent-rose);font-weight:600;line-height:1.4}.login-form{display:flex;flex-direction:column;gap:1.15rem}.login-field-group{display:flex;flex-direction:column;gap:.4rem}.login-label{font-size:.75rem;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--text-secondary)}.login-input-container{position:relative;display:flex;align-items:center;width:100%}.login-input-icon{position:absolute;left:.9rem;color:var(--text-muted);pointer-events:none;display:flex;align-items:center;justify-content:center}.login-input{width:100%;padding:.75rem 1rem .75rem 2.6rem;background:var(--bg-input);border:1px solid var(--border-subtle);border-radius:8px;font-size:.9rem;color:var(--text-primary);font-family:var(--font-body);outline:none;transition:border-color .15s ease,box-shadow .15s ease}.login-input:focus{border-color:var(--accent-emerald);box-shadow:0 0 0 3px var(--accent-emerald-subtle)}.login-input::placeholder{color:var(--text-muted)}.login-pw-toggle{position:absolute;right:.75rem;background:transparent;border:none;color:var(--text-muted);cursor:pointer;padding:.25rem;border-radius:4px;display:flex;align-items:center;justify-content:center;transition:color .15s ease}.login-pw-toggle:hover{color:var(--text-primary)}.login-submit-button{margin-top:.4rem;width:100%;padding:.8rem 1.25rem;background:var(--accent-emerald);color:#fff;font-family:var(--font-heading);font-weight:700;font-size:.925rem;border-radius:8px;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:.5rem;box-shadow:var(--shadow-sm);transition:all .15s ease}.login-submit-button:hover:not(:disabled){background:var(--accent-emerald-light);transform:translateY(-1px);box-shadow:var(--shadow-md)}.login-submit-button:active:not(:disabled){transform:translateY(0)}.login-submit-button:disabled{opacity:.6;cursor:not-allowed}.login-spinner{width:16px;height:16px;border:2px solid #FFFFFF;border-top-color:transparent;border-radius:50%;animation:loginSpinner .7s linear infinite}@keyframes loginSpinner{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.login-card-footer{margin-top:1.75rem;padding-top:1rem;border-top:1px solid var(--border-subtle);display:flex;align-items:center;justify-content:center;gap:.45rem;font-size:.75rem;color:var(--text-muted)}:root,[data-theme=light]{--bg-base: #F1F5F9;--bg-surface: #FFFFFF;--bg-elevated: #FFFFFF;--bg-input: #F8FAFC;--bg-primary: var(--bg-base);--bg-secondary: var(--bg-surface);--bg-card: var(--bg-surface);--bg-card-hover: #F8FAFC;--bg-card-active: #EEF2F6;--bg-modal: var(--bg-elevated);--border-subtle: #E2E8F0;--border-default: #CBD5E1;--border-strong: #CBD5E1;--border-focus: #0E6E5A;--border-active: #0E6E5A;--text-primary: #10151F;--text-secondary: #47536B;--text-muted: #6B7688;--text-on-accent: #FFFFFF;--accent: #0E6E5A;--accent-hover: #0B5A49;--accent-subtle: rgba(14, 110, 90, .1);--accent-emerald: var(--accent);--accent-emerald-light: #10B981;--accent-emerald-subtle: rgba(14, 110, 90, .1);--stage-uploaded: var(--text-secondary);--stage-delivered: #2F6FED;--stage-replied: #7C5CFC;--stage-closed: var(--accent);--stage-uploaded-bg: color-mix(in srgb, var(--stage-uploaded) 12%, transparent);--stage-delivered-bg: color-mix(in srgb, var(--stage-delivered) 12%, transparent);--stage-replied-bg: color-mix(in srgb, var(--stage-replied) 12%, transparent);--stage-closed-bg: color-mix(in srgb, var(--stage-closed) 12%, transparent);--accent-cyan: #0284C7;--accent-cyan-subtle: #F0F9FF;--accent-amber: #D97706;--accent-amber-subtle: #FFFBEB;--accent-rose: #DC2626;--accent-rose-subtle: #FEF2F2;--shadow-sm: 0 1px 2px rgba(15, 23, 42, .06);--shadow-md: 0 2px 8px rgba(15, 23, 42, .08);--shadow-lg: 0 8px 24px rgba(15, 23, 42, .12)}[data-theme=dark]{--bg-base: #090D16;--bg-surface: #121826;--bg-elevated: #1A2233;--bg-input: #1A2233;--bg-primary: var(--bg-base);--bg-secondary: var(--bg-surface);--bg-card: var(--bg-surface);--bg-card-hover: #1A2233;--bg-card-active: #232C40;--bg-modal: var(--bg-elevated);--border-subtle: #232C40;--border-default: #34405A;--border-strong: #34405A;--border-focus: #2DD4B6;--border-active: #2DD4B6;--text-primary: #F1F4FA;--text-secondary: #A9B4CC;--text-muted: #717E9C;--text-on-accent: #06110E;--accent: #2DD4B6;--accent-hover: #23B39B;--accent-subtle: rgba(45, 212, 182, .14);--accent-emerald: var(--accent);--accent-emerald-light: #34D399;--accent-emerald-subtle: rgba(45, 212, 182, .14);--stage-uploaded: var(--text-secondary);--stage-delivered: #3B82F6;--stage-replied: #8B5CF6;--stage-closed: var(--accent);--stage-uploaded-bg: color-mix(in srgb, var(--stage-uploaded) 18%, transparent);--stage-delivered-bg: color-mix(in srgb, var(--stage-delivered) 18%, transparent);--stage-replied-bg: color-mix(in srgb, var(--stage-replied) 18%, transparent);--stage-closed-bg: color-mix(in srgb, var(--stage-closed) 18%, transparent);--accent-cyan: #06B6D4;--accent-cyan-subtle: rgba(6, 182, 212, .12);--accent-amber: #F59E0B;--accent-amber-subtle: rgba(245, 158, 11, .12);--accent-rose: #EF4444;--accent-rose-subtle: rgba(239, 68, 68, .12);--shadow-sm: none;--shadow-md: 0 4px 16px rgba(0, 0, 0, .4);--shadow-lg: 0 12px 28px rgba(0, 0, 0, .6)}:root{--radius-sm: 4px;--radius-md: 8px;--radius-lg: 12px;--space-1: .25rem;--space-2: .5rem;--space-3: .75rem;--space-4: 1rem;--space-6: 1.5rem;--space-8: 2rem;--font-sans: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-heading: "Inter", -apple-system, sans-serif;--font-body: "Inter", -apple-system, sans-serif;--font-mono: "JetBrains Mono", monospace;--text-2xs: .6875rem;--text-xs: .75rem;--text-sm: .8125rem;--text-base: .875rem;--text-md: 1rem;--text-lg: 1.125rem;--text-xl: 1.5rem}*{box-sizing:border-box;margin:0;padding:0}html,body,#root{height:100%;width:100%;margin:0;padding:0;overflow:hidden}body{background-color:var(--bg-base);color:var(--text-primary);font-family:var(--font-body);font-size:var(--text-sm);line-height:1.5;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;transition:background-color .15s ease,color .15s ease}h1,h2,h3,h4,h5,h6{font-family:var(--font-heading);letter-spacing:-.015em;color:var(--text-primary);line-height:1.25}.mono{font-family:var(--font-mono);font-variant-numeric:tabular-nums}.app-shell{height:100vh;width:100vw;display:flex;flex-direction:column;overflow:hidden;background-color:var(--bg-base)}.app-header{height:52px;min-height:52px;background-color:var(--bg-surface);border-bottom:1px solid var(--border-subtle);display:flex;align-items:center;justify-content:space-between;padding:0 1.25rem;z-index:20;box-shadow:var(--shadow-sm);flex-shrink:0}.app-container{display:flex;flex:1;min-height:0;overflow:hidden;position:relative}.app-sidebar{height:100%;background-color:var(--bg-surface);border-right:1px solid var(--border-subtle);display:flex;flex-direction:column;justify-content:space-between;transition:width .2s cubic-bezier(.16,1,.3,1),min-width .2s cubic-bezier(.16,1,.3,1);overflow-y:auto;overflow-x:hidden;flex-shrink:0;z-index:10}.app-main{flex:1;min-height:0;height:100%;overflow-y:auto;padding:1.15rem 1.5rem;background-color:var(--bg-base)}.glass-panel,.glass-card{background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);box-shadow:var(--shadow-sm);transition:background-color .15s ease,border-color .15s ease}.kpi-card{background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:.85rem 1rem;box-shadow:var(--shadow-sm);display:flex;flex-direction:column;justify-content:space-between;min-width:0}.kpi-card__label{font-size:var(--text-xs);color:var(--text-secondary);font-weight:600;letter-spacing:.03em;text-transform:uppercase;margin-bottom:var(--space-2)}.kpi-card__value{font-size:var(--text-xl);font-variant-numeric:tabular-nums;font-family:var(--font-mono);font-weight:700;color:var(--text-primary);line-height:1.2}.kpi-card__delta{font-size:var(--text-xs);color:var(--text-secondary);margin-top:var(--space-2)}.stage-badge{display:inline-flex;align-items:center;gap:var(--space-2);padding:.15rem .5rem;border-radius:var(--radius-sm);font-size:var(--text-xs);font-weight:600;letter-spacing:.01em}.stage-badge--uploaded{background:var(--stage-uploaded-bg);color:var(--stage-uploaded);border:1px solid color-mix(in srgb,var(--stage-uploaded) 25%,transparent)}.stage-badge--delivered{background:var(--stage-delivered-bg);color:var(--stage-delivered);border:1px solid color-mix(in srgb,var(--stage-delivered) 25%,transparent)}.stage-badge--replied{background:var(--stage-replied-bg);color:var(--stage-replied);border:1px solid color-mix(in srgb,var(--stage-replied) 25%,transparent)}.stage-badge--closed{background:var(--stage-closed-bg);color:var(--stage-closed);border:1px solid color-mix(in srgb,var(--stage-closed) 25%,transparent)}.stage-badge__dot{width:6px;height:6px;border-radius:50%;background:currentColor}.heatmap-cell{width:26px;height:26px;border-radius:var(--radius-sm);border:1px solid var(--border-subtle);display:flex;align-items:center;justify-content:center;font-size:.68rem;font-family:var(--font-mono);font-variant-numeric:tabular-nums;cursor:pointer;position:relative;transition:transform .1s ease,border-color .1s ease}.heatmap-cell:hover{transform:scale(1.18);z-index:10;border-color:var(--border-focus)}.heatmap-cell[data-intensity="0"]{background:var(--bg-surface);color:var(--text-muted)}.heatmap-cell[data-intensity=low]{background:color-mix(in srgb,var(--accent) 20%,var(--bg-surface));color:var(--text-primary)}.heatmap-cell[data-intensity=mid]{background:color-mix(in srgb,var(--accent) 50%,var(--bg-surface));color:var(--text-primary);font-weight:600}.heatmap-cell[data-intensity=high]{background:color-mix(in srgb,var(--accent) 80%,var(--bg-surface));color:var(--text-on-accent);font-weight:700}.heatmap-cell[data-intensity=peak]{background:var(--accent);color:var(--text-on-accent);font-weight:700}.recommendation-card{background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:var(--space-4);box-shadow:var(--shadow-sm)}.recommendation-card__title{color:var(--text-primary);font-weight:600;font-size:var(--text-sm);display:flex;align-items:center;gap:var(--space-2)}.recommendation-card__body{color:var(--text-secondary);font-size:var(--text-xs);line-height:1.5;margin-top:var(--space-2)}.table{width:100%;border-collapse:collapse}.table th{padding:var(--space-2) var(--space-3);font-size:var(--text-xs);color:var(--text-secondary);text-transform:none;font-weight:600;border-bottom:1px solid var(--border-default);text-align:left}.table td{padding:.45rem var(--space-3);color:var(--text-primary);font-size:var(--text-sm);border-bottom:1px solid var(--border-subtle)}.table td.col-numeric{font-variant-numeric:tabular-nums;font-family:var(--font-mono);text-align:right;color:var(--text-secondary)}.table tr:hover td{background:var(--accent-subtle)}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:var(--bg-base)}::-webkit-scrollbar-thumb{background:var(--border-default);border-radius:4px}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}.btn-primary{background:var(--accent);color:var(--text-on-accent);font-weight:600;padding:.5rem 1rem;border-radius:var(--radius-sm);border:none;cursor:pointer;display:inline-flex;align-items:center;gap:.5rem;font-size:var(--text-sm);transition:all .15s ease;box-shadow:var(--shadow-sm)}.btn-primary:hover:not(:disabled){background:var(--accent-hover);box-shadow:var(--shadow-md)}.btn-secondary{background:var(--bg-surface);color:var(--text-primary);font-weight:500;padding:.45rem .9rem;border-radius:var(--radius-sm);border:1px solid var(--border-subtle);cursor:pointer;display:inline-flex;align-items:center;gap:.5rem;font-size:var(--text-sm);transition:all .15s ease;box-shadow:var(--shadow-sm)}.btn-secondary:hover:not(:disabled){background:var(--bg-card-hover);border-color:var(--border-default)}.badge{display:inline-flex;align-items:center;gap:.35rem;padding:.15rem .5rem;border-radius:var(--radius-sm);font-size:var(--text-xs);font-weight:600;letter-spacing:.02em}.badge-emerald{background:var(--accent-subtle);color:var(--accent);border:1px solid var(--accent)}.badge-cyan{background:var(--accent-cyan-subtle);color:var(--accent-cyan);border:1px solid var(--accent-cyan)}.badge-amber{background:var(--accent-amber-subtle);color:var(--accent-amber);border:1px solid var(--accent-amber)}.badge-rose{background:var(--accent-rose-subtle);color:var(--accent-rose);border:1px solid var(--accent-rose)}